HOW LONG DO I HAVE TO RETURN THE PRODUCT?
30 days from the arrival date.
WHEN WILL I RECEIVE MY CREDIT?
Once the product is returned to our warehouse, you will be credited to the original form of payment used within 7-10 business days. If you purchased using a gift card or store credit, you will receive store credit.
IS THERE A RETURN FEE?
In most cases, a shipping, handling and processing fee of $14.95 will be deducted from your refund. Exceptions may apply if the product arrived damaged, or if the return is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return fee. An additional $20 restocking fee may also be deducted from your refund in certain cases.
WHAT PRODUCTS CAN I RETURN?
We can take back unused, unopened products that are in sellable condition, in the same condition you received, within 30 days of arrival date. If you purchased under wholesale terms, returns are not possible. Shipping costs are also non-refundable.
WHAT ABOUT THE TASTE GUARANTEE ON EVERPUP AND NUTROCEPT?
If you are taking advantage of the 100% Taste Guarantee on EverPup or Nutrocept, we will take back an open jar (even empty), as long as you give us a copy of your original receipt, and you have not taken advantage of the guarantee in the past.
WHAT ABOUT INTERNATIONAL RETURNS?
If you are returning from a non-U.S. address, please send us an email at email@example.com to start the return process. Please include your order number, the date of purchase, and what exact items you want to return.
CAN I EXCHANGE PRODUCTS?
If you were shipped the incorrect product, we will of course ship out the correct product to you. Please email us at firstname.lastname@example.org with the order number and a description of the problem.
WHAT IF MY PRODUCT ARRIVED DAMAGED?
If the lid, seal, or label is damaged please contact us right away so we can correct that for you. Please email us at email@example.com with the order number and a description of the problem.
WHAT ABOUT EXPIRED PRODUCTS IF I AM A WHOLESALER?
If you are a wholesaler and have expired product, please send an email to us at firstname.lastname@example.org and inquire about making an exchange.