EU Consumers
Withdraw from your order
If you are an EU consumer, you can withdraw from your purchase within 14 days of receiving your goods, without giving a reason. Use the form below to send us your withdrawal declaration. You'll receive an email confirming we've received it.
Step 1 - Tell us what you're withdrawing. Complete the fields below: full name, order reference number, the email address used on the order, and the item(s) you're withdrawing from are all required. The date you received the goods is optional.
Step 2 - Confirm. After you submit, you'll see a confirmation screen summarizing your request. Press "Confirm withdrawal" to send it. Nothing is submitted until you confirm this second step.
Please note: sealed consumable supplements that have been opened are excluded from the statutory withdrawal right for health-protection reasons, but any unopened, sealed units in your order remain eligible. You are responsible for the direct cost of returning the goods.
Tell us what you're withdrawing
Complete the fields below. Nothing is sent yet — you'll review everything on the next screen before it's submitted.
Please enter your full name.
Shown in your confirmation email, e.g. #9999-FN.
Please enter your order reference number.
Please enter a valid email address.
Please list the item(s) you're withdrawing from.
Helps us confirm your 14-day withdrawal window.
Almost done
Confirm your withdrawal request
Please check the details below. Your request is not submitted until you press Confirm withdrawal.
Your withdrawal request has been submitted
Thanks — we've received your request and a copy has been sent to our customer care team. You'll receive a follow-up with next steps, typically within one business day. Your reference is shown below.