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Conversational SMS Support Terms & Conditions

Need help? Text us.

If you need assistance, you can text us directly for one‑on‑one support. Simply send a message to our SMS‑enabled support number to start a conversation with a member of our team. This service is for support only—no subscriptions, no marketing messages.

1. Overview

This Conversational SMS Support service (“SMS Support Service”) is provided by Functional Nutriments LLC (“Functional Nutriments,” “we,” “our,” or “us”). This service allows customers to initiate a direct, person‑to‑person text message conversation with our support team for help and assistance.

These terms apply only to this support‑focused SMS service and do not apply to any separate marketing, promotional, or order‑update text messaging programs, which are governed by separate terms and platforms.

2. Definitions

  • Conversational SMS means strictly user‑initiated, one‑to‑one text messaging between you and our support staff.
  • Support means assistance related to our products, services, orders, or general customer questions.
  • You refers to the individual who initiates a text message to our support number.

3. Consent via User‑Initiated Messaging

By sending a text message to our support phone number, you voluntarily initiate a conversation and consent to receive SMS replies from our support team for the purpose of addressing your request.

  • No web form, keyword subscription, or recurring opt‑in is used for this service.
  • Messages are sent only in response to your inquiry and only for the duration of the support conversation.

4. Message Frequency

Message frequency varies and depends entirely on your support needs. You will only receive messages directly related to the conversation you initiate. We do not send unsolicited or automated messages through this service.

5. Costs

We do not charge for SMS support messages. However, standard message and data rates may apply depending on your mobile carrier and plan.

6. Opt‑Out and Help

  • To stop receiving messages at any time, reply STOP.
    You will receive a one‑time confirmation that the conversation has ended.
  • To resume a conversation after opting out, you may reply START.
  • For assistance, reply HELP or contact us using the support information below.

7. Privacy and Data Use

We respect your privacy. Information shared during SMS support conversations is used solely to respond to your inquiry and provide assistance.

  • Your mobile number and message content are not used for marketing or promotional purposes.
  • Mobile opt‑in information and consent are not shared with third parties for marketing or advertising.
  • We may share information only as necessary with service providers that help deliver messages, or as required by law.

For more information, please review our Privacy Policy:
https://www.functionalnutriments.com/pages/privacy-statement

8. Carrier Liability

Mobile carriers are not responsible for delayed or undelivered messages. SMS delivery may be affected by carrier availability or network conditions.

9. Changes to These Terms

We may update these Conversational SMS Support Terms from time to time. Updates will be posted on this page and will apply to future SMS conversations.

10. Contact Information

If you have questions about this SMS Support Service, you may contact us at:

  • Email: cs@functionalnutriments.com
  • Phone/Text: +1 (888) 936-4226
  • Mailing Address:
    Functional Nutriments LLC
    1215 S Kihei Rd Ste O‑155
    Kihei, HI 96753